I don't know how I'd feel if I were greeted by a robot rather than a human being at an airport.
While I am all for technology and progress to make our lives easier, I still fail to see the added value of having a machine replace a human being when it comes to customer service, where face-to-face interactions are always more satisfactory - and reassuring.
Call me Jurassic, but I would shy away from the robot and go out of my way to find an actual person to ask my questions to.
Machines are an essential part of our world and thanks to advances in technology our lives are easier and better. We need technology to make services more efficient, processes faster, more accurate and transparent, to shorten distances and to make healthcare more sustainable and readily available. The list goes on and on and may it continue to go on and on. But in my opinion we certainly do not need human interactions to be replaced.
Japan Airlines has begun trials of a multilingual, humanoid robot customer service agent at Tokyo's Haneda airport. Called Nao, the French made robot is 60 cm tall, and will provide passengers with flight schedule information and current weather conditions at flight destinations, travel website Travelmole quoting Japan Airlines said. Nao can speak Japanese, English and Chinese and also answer queries about airport facilities and check-in times, Japan Airlines was quoted as saying by travel website Travelmole.